Privacy policy

Last Updated: 30/07/2026

At Aorelia, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide while using https://aorelia.com/ ("Website"). By accessing or using our Website, you agree to the practices described in this Privacy Policy. If you do not agree with these terms, please discontinue using the Website.

1. Our Commitment to Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, misuse, alteration, or disclosure. Although we strive to maintain a secure environment, no online transmission or storage system can be guaranteed to be completely secure.

2. Information We Collect

a. Information You Provide

We may collect personal information when you:

Place an order
Create an account
Subscribe to email, SMS, WhatsApp, or other updates
Contact our customer support team

The information collected may include:

Full name
Billing and shipping address
Email address
Mobile number
Payment details (processed securely through authorized payment partners)
Order history and shopping preferences

Providing personal information is voluntary; however, certain Website features may not function properly if required information is not provided.

If you place an order on behalf of someone else, you confirm that you have the necessary permission to share their details with us.

b. Communication Consent

By sharing your contact details, you consent to receive order-related updates and service communications through SMS, WhatsApp, RCS, phone calls, or email, including numbers registered under DND/NCPR, in accordance with applicable laws and TRAI regulations.

c. Automatically Collected Information

When you visit our Website, we may automatically collect certain technical information, including:

Browser and device information
IP address
Website usage and browsing activity
Cookies and similar tracking technologies

Cookies help improve Website functionality, analyze traffic, and enhance your shopping experience. You may disable cookies through your browser settings, although some Website features may not operate as intended.

3. How We Use Your Information

We use the information collected to:

Process and deliver your orders
Provide customer support
Improve our Website, products, and services
Send order updates and promotional communications (where permitted)
Conduct analytics, surveys, and business research
Prevent fraud and maintain Website security
Meet applicable legal and regulatory requirements

You may unsubscribe from promotional communications at any time using the option provided in our messages.

4. Sharing Your Information

We do not sell, trade, or rent your personal information.

Your information may be shared only:

With trusted service providers such as payment gateways, logistics partners, and technology providers for order fulfillment and business operations
When required by applicable law or legal authorities
To protect the rights, security, or property of Aorelia, our customers, or the public

All third-party partners are expected to handle your information responsibly and in accordance with applicable privacy standards.

5. Aggregated Data & Business Transfers

We may use anonymous or aggregated information for analytics, reporting, and improving our services.

If Aorelia undergoes a merger, acquisition, restructuring, or transfer of business assets, customer information may be transferred as part of the transaction while remaining protected under this Privacy Policy.

6. SMS & RCS Communications

SMS and RCS notifications are sent only to customers who have interacted with our services or provided the necessary consent.
We do not share customer information with external parties for independent messaging purposes.
You may opt out of promotional messaging at any time by following the unsubscribe instructions provided.

7. Data Protection

We use industry-standard security measures, including encryption and secure servers, to protect your personal information during transmission and storage.

8. Accessing or Updating Your Information

You may request to access, update, or correct your personal information by contacting our customer support team at official.aorelia@gmail.com.

9. Children's Privacy

Our Website is intended for individuals aged 18 years or older. We do not knowingly collect personal information from children.

10. Phishing & Fraud Awareness

Aorelia will never ask for confidential information such as passwords, OTPs, CVV numbers, or complete card details through unsolicited emails, calls, or messages. If you receive any suspicious communication claiming to be from Aorelia, please report it immediately.

11. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. Any updates will be posted on this page along with the revised "Last Updated" date. Continued use of the Website after such changes constitutes your acceptance of the updated Privacy Policy.

12. Governing Law

This Privacy Policy shall be governed by the laws of India. Your use of the Website is also subject to our Terms of Service, and any disputes relating to privacy shall be resolved in accordance with applicable Indian laws.